Our main goal is to build a customer service team your competitors will dream of having. Recruiting the right people can be one of the most tactful ways of getting your business ahead. SupportYourCustomer will help you to hire, train, manage and monitor your live chat customer service team. We do not just create your customer service plan, we create your customer service culture. The one that makes happy customers the main priority, empowers live chat agents to deliver exceptional service and creates real customer loyalty.
A great customer service team does not only answer chat requests or manages tickets. We go further and will help you to stay above competition, attract more brand ambassadors and increase the number of your happy and loyal customers. Would you like to see us in action? Visit our blog and download our Live Chat Customer Service Etiquette Cheat Sheet White Paper.
Providing positive retail customer service is vital today. This will not only help you stand out from the competition but also attract new customers who came to you because of positive reviews or word of the mouth.
Definitely customers expect quick, accurate and efficient retail customer service. However, they also want to get positive human approach no matter where they purchase – online or in-store. Today customer service has become a key differentiator for many businesses who decided to invest in improving customer experience. Their customers stay with them and demonstrate loyalty not only by making repeat purchases but also by sharing positive reviews.
2018 has been productive and successful for those companies that made customer service their main priority and invested in it. According to Aberdeen there is a 92% retention among companies with a well-crafted customer service approach. Personalization is the key to success. Each customer interaction should be positive, genuine and focused on treating each engagement as a unique conversation. Customer service will remain a top priority for businesses in 2019.
Not always poor customer service leads to customer complaints. There can be other issues behind this. In fact, according to NewVoiceMedia faced with poor customer service
- 39% of respondents indicated they’d never use the offending company again
- 37% would change suppliers
- 36% would write a complaint email/letter Read more about 7 Positive Facts about Customer Complaints
There is no need to wait for your customers to ask for help. On the contrary, you can start assisting them right away when they start their journey. By making customer experience as easy and convenient as possible you will not only increase your customer satisfaction rate, but will also win more loyal customers. This in turn will boost your sales and attract new prospects. Read more about 10 Secrets of Delivering Seamless Customer Experience
With Christmas just around the corner it is time to prepare your customer service team for the busiest shopping season of the year. Though Christmas is the time of miracles and wonderful holiday spirit, it may become a nightmare for retailers and customers searching for special gifts. Shep Hyken shared a wonderful Christmas story about really special customer experience an elderly woman had had. It may inspire you to rethink your customer support strategy and focus on your customers. Our Christmas customer service tips will help you with this. Read more about Best Christmas Customer Service Tips
There are no exact instructions for building successful customer support department. However, without a strategy things may fall apart when you do not expect this. In this blog post I would like to tell you about main blocks you need to build when you start your customer support department from scratch or reorganize an existing one. They will help to create a solid foundation for successful development. Read more about How to Build Your Customer Support Department From Scratch
When Holidays are coming, the number of customers who actively search for discounts and holiday offers increases. If you want to succeed you need to get ready and prepare a customer service strategy for your business. For e-commerce this is the busiest season of the year and the chance to win lots of new customers. Why not to meet it with joy in heart and plan in place? Our customer service tips for e-commerce will help to get ready for this special time of the year. Read more about Holiday Season Customer Service Tips for E-commerce
HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing and advertising your brand can create. Thus customer reviews are important more than ever today. Positive reviews help to create your brand reputation and attract new customers. At the same time negative reviews show how you can resolve issues and handle complaints. Read more about 8 Reasons Your Customers Don’t Post Reviews
In my previous blog posts I have already touched the problem of complaining customers. However, can we call this a problem? I would say it’s a gift or a courtesy. Not all customers who have had terrible customer experience complain. Most of them just share that experience on social media. On the one hand this harms your business reputation and on the other hand this does not bring your customers any satisfaction. Though it may seem ridiculous, but you can easily take benefit from those negative reviews and direct complaints you receive from your customers. So, first of all you need to ensure that: Read more about 5 Ways Customer Complaints Can Help your Business
Do you know what customers say about your service and company? Do they like you? If you know the answer to these questions, this means you have your customer success strategy and do not need to worry. However, if you have no idea what customers think about your company and customer service you provide you need to change your customer success strategy urgently. In this blog post we outlined the main points you need to consider when rebuilding your company customer success strategy. Here is our checklist: Read more about How to Be Successful in Customer Service? Top Questions You Should Ask Yourself and Your Employees