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enhancing customer experience and customer service

Top 5 Ideas to Enhance your Customer Service and Customer Experience in 2019

2018 has been productive and successful for those companies that made customer service their main priority and invested in it. According to Aberdeen there is a 92% retention among companies with a well-crafted customer service approach. Personalization is the key to success. Each customer interaction should be positive, genuine and focused on treating each engagement as a unique conversation. Customer service will remain a top priority for businesses in 2019. 

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customer complaint

7 Positive Facts about Customer Complaints

Not always poor customer service leads to customer complaints. There can be other issues behind this. In fact, according to NewVoiceMedia faced with poor customer service

  • 39% of respondents indicated they’d never use the offending company again
  • 37% would change suppliers
  • 36% would write a complaint email/letter  […]
seamless customer experience

10 Secrets of Delivering Seamless Customer Experience

There is no need to wait for your customers to ask for help. On the contrary, you can start assisting them right away when they start their journey. By making customer experience as easy and convenient as possible you will not only increase your customer satisfaction rate, but will also win more loyal customers. This in turn will boost your sales and attract new prospects.  […]

Christmas customer service tips

Best Christmas Customer Service Tips

With Christmas just around the corner it is time to prepare your customer service team for the busiest shopping season of the year. Though Christmas is the time of miracles and wonderful holiday spirit, it may become a nightmare for retailers and customers searching for special gifts. Shep Hyken shared a wonderful Christmas story about really special customer experience an elderly woman had had. It may inspire you to rethink your customer support strategy and focus on your customers. Our Christmas customer service tips will help you with this.  […]

customer support department

How to Build Your Customer Support Department From Scratch

There are no exact instructions for building successful customer support department. However, without a strategy things may fall apart when you do not expect this. In this blog post I would like to tell you about main blocks you need to build when you start your customer support department from scratch or reorganize an existing one. They will help to create a solid foundation for successful development.  […]

customer service tips for e-commerce

Holiday Season Customer Service Tips for E-commerce

When Holidays are coming, the number of customers who actively search for discounts and holiday offers increases. If you want to succeed you need to get ready and prepare a customer service strategy for your business. For e-commerce this is the busiest season of the year and the chance to win lots of new customers. Why not to meet it with joy in heart and plan in place? Our customer service tips for e-commerce will help to get ready for this special time of the year.   […]

customer review

8 Reasons Your Customers Don’t Post Reviews

HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing and advertising your brand can create. Thus customer reviews are important more than ever today. Positive reviews help to create your brand reputation and attract new customers. At the same time negative reviews show how you can resolve issues and handle complaints.  […]

customer complaints

5 Ways Customer Complaints Can Help your Business

In my previous blog posts I have already touched the problem of complaining customers. However, can we call this a problem? I would say it’s a gift or a courtesy. Not all customers who have had terrible customer experience complain. Most of them just share that experience on social media. On the one hand this harms your business reputation and on the other hand this does not bring your customers any satisfaction. Though it may seem ridiculous, but you can easily take benefit from those negative reviews and direct complaints you receive from your customers. So, first of all you need to ensure that:  […]

customer success strategy

How to Be Successful in Customer Service? Top Questions You Should Ask Yourself and Your Employees

Do you know what customers say about your service and company? Do they like you? If you know the answer to these questions, this means you have your customer success strategy and do not need to worry. However, if you have no idea what customers think about your company and customer service you provide you need to change your customer success strategy urgently. In this blog post we outlined the main points you need to consider when rebuilding your company customer success strategy. Here is our checklist:  […]

customer support department

How to Inspire Your Customer Support Department for Better Performance

Inspiration is a driving force of your customer support department. When new employees come on board they feel inspired and inspiration is guiding them. In this case the outcome is incredible. However, when you notice the team gets exhausted and you need constantly keep them motivated, stop and rethink your strategy. Motivation is not the same as inspiration. Moreover, it is quite difficult to keep that state of inspiration your team has had at the beginning. So how to deal with this? Consider trying different strategies to inspire your customer support department and get better performance. […]