Most companies believe they provide their customers something unique. However, such kind of uniqueness may be achieved only by delivering customer service that exceeds expectations and lets you be one step ahead of competition.
According to eMarketer, customer service is one of the key aspects that will affect a sale. Especially this is true for small businesses. They need to put much effort to win new customers and retain existing ones. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.