superior customer service

Your Superior Customer Service Checklist

Most companies believe they provide their customers something unique. However, such kind of uniqueness may be achieved only by delivering customer service that exceeds expectations and lets you be one step ahead of competition.

According to eMarketer, customer service is one of the key aspects that will affect a sale. Especially this is true for small businesses. They need to put much effort to win new customers and retain existing ones.  […]

poor customer service

10 Shocking Stats About Poor Customer Service

Did you know that 96% of customers said they don’t complain about bad service. Instead, they just leave. On the other hand, American Express survey reveals that 95% of consumers talk about poor customer service with other people.

Bad customer service has negative impact on any type of business. However, small businesses that rely on positive feedback and repeat sales are affected most of all. The excellent reputation they are struggling to win will be ruined by a couple of negative reviews or posts. Large corporations can still survive any kind of negative feedback as new customers will come instead of those who left. However, this does not save them from profit or reputation loss.  […]

inspirational quotes for customer service team

10 Inspirational Quotes for your Customer Service Team

Great teams need great leaders who inspire and motivate. No matter how smart, talented or driven you are your success depends on your ability to build and inspire your team. When you combine the energy, knowledge, and skills of a motivated group of people, then you can accomplish anything you set your minds to.  […]