How to Inspire Your Customer Support Department for Better Performance

Inspiration is a driving force of your customer support department. When new employees come on board they feel inspired and inspiration is guiding them. In this case the outcome is incredible. However, when you notice the team gets exhausted and you need constantly keep them motivated, stop and rethink your strategy. Motivation is not the same as inspiration. Moreover, it is quite difficult to keep that state of inspiration your team has had at the beginning. So how to deal with this? Consider trying different strategies to inspire your customer support department and get better performance.

Share best customer service examples

It normally makes emotional when you hear stories about best customer service ever provided. Such examples will keep your team inspired and rise their desire to improve performance.

Sophia Bernazzani shares 6 great examples of good customer service in her post. These cases describe incredible customer service provided by different companies. Definitely, they will inspire your customer support representatives to do something out-of-the-box and WOW customers with memorable service.

Quotes from customer service leaders

There is no doubt that each customer support department has their own favorite inspirational quotes. Just make them always visible and add new ones to keep the team inspired. Here are my favorite quotes:

“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” – Tom Peters, Speaker and Author

“Kind words do not cost much. Yet they accomplish much.” –  Blaise Pascal, Mathematician, physicist and inventor

“Treat your employees the way you want your customers treated.” – Shep Hyken, Author and Customer Service Speaker

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, CEO Zappos

“Always strive to provide service above and beyond what the average salesperson would give. It will help you build long-term relationships, trust, and referral business.” – Tom Hopkins, Author How to Master the Art of Selling Anything

Praise and reward

Definitely there are customer service heroes in your department. Make them famous and share their success with other members of your team. They will be really happy to get recognized for their job and at the same time other team members will know there are customer service stars among them.

Positive workplace environment

Kate Nasser in her blog post What’s Your Inspiration to Care for Customers?  writes that there are people who begin to care about others when they feel good themselves. I totally agree with this statement and would like to add that maintaining positive environment is as important as offering bonus or praise employees. No matter how much you pay, your customer support department will not provide excellent results if they work under constant load and stress. Here are a couple of tips that will help to maintain positive workplace environment:

  • Maintain clear communication
  • Listen to your team
  • Show your trust
  • Be a leader
  • Have some fun
  • Encourage positive thinking
  • Share your gratitude

If you manage your customer support department effectively, provide them training and empower with all necessary tools to keep customer service process running smoothly, you will see that the inspiration will not disappear and your team will keep providing excellent customer service. You are welcome to share your inspirational tips in the comments to this post.

Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.

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