Not always poor customer service leads to customer complaints. There can be other issues behind this. In fact, according to NewVoiceMedia faced with poor customer service
- 39% of respondents indicated they’d never use the offending company again
- 37% would change suppliers
- 36% would write a complaint email/letter […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.