customer complaint

7 Positive Facts about Customer Complaints

Not always poor customer service leads to customer complaints. There can be other issues behind this. In fact, according to NewVoiceMedia faced with poor customer service

  • 39% of respondents indicated they’d never use the offending company again
  • 37% would change suppliers
  • 36% would write a complaint email/letter  […]
Angry customers

4 Types of Angry Customers and How to Help Them

No business can survive without customers. Thus high quality of customer service is as important as high quality of the products you provide. It’s obvious that failing your customers, no matter how difficult they are, can lose your company a great deal of business.

However, sometimes we deal with customers who act like they were sent from hell and their main purpose is to make customer service team frustrated, worked up and empty. As a customer service manager I have been dealing with angry customers for many years. They don’t want to act like that, but due to some circumstances they do this. Let’s find out why!  […]

customer service complaints

Handling Customer Complaints Cheat Sheet

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” ~ Zig Ziglar

However, to convert complaints into opportunities you need to learn how to handle them efficiently. Keep in mind that the main task of the customer support agent is not to make things always right but to show a desire to make them right.  […]