customer review

8 Reasons Your Customers Don’t Post Reviews

HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing and advertising your brand can create. Thus customer reviews are important more than ever today. Positive reviews help to create your brand reputation and attract new customers. At the same time negative reviews show how you can resolve issues and handle complaints.  […]

customer experience

5 Tips for Building your Customer Experience Strategy in your Company

Lets first of all define the difference between customer experience and customer service. While customer service just covers communication with customers, customer experience refers to the sum of every interaction a customer has with a business. If you provide excellent customer service, this does not mean your customers will be happy and totally satisfied while interacting with your company. There lots of factors that impact this and cannot be ignored while developing your company customer experience strategy. Here they are:  […]

dealing with difficult customers

Customer Service Survival Cheat Sheet: 10 Phrases that Defuse Any Conflict with a Client

Whatever you say or write will make or break the customer service experience. Not much is needed to start a conflict. However, it may take too much effort to defuse it. Instead of devolving a conversation into shouting and arguing, you can have a fruitful discussion and win loyal customers who will become your brand advocates. Would you like to know how? Here are 10 defusing phrases that will help to avoid conflicts, win more loyal customers and brand advocates.  […]

customer service complaints

Handling Customer Complaints Cheat Sheet

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” ~ Zig Ziglar

However, to convert complaints into opportunities you need to learn how to handle them efficiently. Keep in mind that the main task of the customer support agent is not to make things always right but to show a desire to make them right.  […]