6 Tips on Asking your Customers for Feedback

6 Tips on Asking your Customers for Feedback

Every time your customers interact with your company you can collect their feedback and take advantage of it. Customer feedback is a valuable source which will help you improve not only customer experience but also your products or services. Your users definitely know what they want and they will be glad to share their ideas with you. However, it is important to ask them properly to avoid confusion and misleading questions. Keep reading to find out 6 tips on asking your customers for feedback. […]

Customer feedback

9 Best Ways to Handle your Customer Feedback

Handling feedback provided by your customers is one of the most important aspects of customer service. Customer feedback shows your strong and weak sides and suggests where you need to improve. It guides you and influences your product roadmap.

Negative feedback is even more important than a positive one. It shows where you need to revise your strategy and helps you to make your products or services better. In this blog post I will share the best ways to collect and handle insights from current and prospective customers.  […]