customer complaints

Top 5 Reasons Why you should Respond to Customer Complaints

Today customers have more power than ever. They can either make your brand famous or destroy it. 53 percent of customers expect businesses to respond to negative reviews within a week. But 63 percent say that a business has never responded to their review. This in turn creates negativity and lack of trust around the brand.

On the other side, if customers have positive experience and share it on social media, this brings businesses new customers at zero cost. Thus, even if you receive a negative review or complaint it is important to respond to it and solve the issue showing your customers that you really care. […]

modern customers, Image by rawpixel.com

Who are Modern Customers and How to Assist Them

Modern customers are the most demanding customers businesses have ever had. They know that they are kings and are aware of competition on the market of products and services. They have a wide choice and are a couple of clicks away from purchasing whatever they need. It is not easy to win loyalty of such customers as the main differentiator for them is the experience they receive and the quality of customer service.  […]

customer loyalty

The Top Reasons Your Customers Don’t Love You

Your customers chose your brand and products. However, something gets in the way of the perfect relationship they want. According to Yotpo 51% of consumers said poor product/quality might lose their loyalty and 23% said poor customer service. At the same time 80% of consumers say they are more likely to do business with a company if it offers personalized experiences. In this blog post we will sum up what creates customer loyalty and share top reasons your customers don’t love you. […]