Mistakes happen even to the best of us. However, what are you going to do about it? First thing you need to apologize to your customer. Yet, this is not enough. A sincere apology will not save your client relationship. It will just help you make the first step toward sorting things out. In this blog post I will share most valuable tips which will show how to apologize to your customers and what to do to save customer relationship in face of a mistake. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.