customer service phrases

dealing with difficult customers

Customer Service Survival Cheat Sheet: 10 Phrases that Defuse Any Conflict with a Client

Whatever you say or write will make or break the customer service experience. Not much is needed to start a conflict. However, it may take too much effort to defuse it. Instead of devolving a conversation into shouting and arguing, you can have a fruitful discussion and win loyal customers who will become your brand advocates. Would you like to know how? Here are 10 defusing phrases that will help to avoid conflicts, win more loyal customers and brand advocates. Read More »Customer Service Survival Cheat Sheet: 10 Phrases that Defuse Any Conflict with a Client

customer service phrases

12 Phrases to Avoid in Customer Service

According to Esteban Kolsky, if the customers are not satisfied, 13% of them will tell to 15 or even more people that they are unhappy. On the other hand, 72% of customers will share a positive experience with 6 or more people. However, there are still lots of customers who remain silent and do not share any negative feedback. This, in turn, prevents businesses from improving their customer service level.

We need to be careful with what we say and what we do not say. Right or wrong, many customer service agents don’t even know when they say a word or use a tone that may offend. Even professionals overlook phrases that can potentially turn off customers. Here are 12 phrases you should never say to customersRead More »12 Phrases to Avoid in Customer Service