“Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” – Shep Hyken
For any customer-centric company any employee should understand the real importance of customer service and their role in it. Read More »12 Tips for Successful Customer Service Training
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.