customer support department

successful customer service training

12 Tips for Successful Customer Service Training

“Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” – Shep Hyken

For any customer-centric company any employee should understand the real importance of customer service and their role in it. Read More »12 Tips for Successful Customer Service Training

customer support department

How to Build Your Customer Support Department From Scratch

There are no exact instructions for building successful customer support department. However, without a strategy things may fall apart when you do not expect this. In this blog post I would like to tell you about main blocks you need to build when you start your customer support department from scratch or reorganize an existing one. They will help to create a solid foundation for successful development. Read More »How to Build Your Customer Support Department From Scratch

customer success strategy

How to Be Successful in Customer Service? Top Questions You Should Ask Yourself and Your Employees

Do you know what customers say about your service and company? Do they like you? If you know the answer to these questions, this means you have your customer success strategy and do not need to worry. However, if you have no idea what customers think about your company and customer service you provide you need to change your customer success strategy urgently. In this blog post we outlined the main points you need to consider when rebuilding your company customer success strategy. Here is our checklist: Read More »How to Be Successful in Customer Service? Top Questions You Should Ask Yourself and Your Employees

customer support department

How to Inspire Your Customer Support Department for Better Performance

Inspiration is a driving force of your customer support department. When new employees come on board they feel inspired and inspiration is guiding them. In this case the outcome is incredible. However, when you notice the team gets exhausted and you need constantly keep them motivated, stop and rethink your strategy. Motivation is not the same as inspiration. Moreover, it is quite difficult to keep that state of inspiration your team has had at the beginning. So how to deal with this? Consider trying different strategies to inspire your customer support department and get better performance. Read More »How to Inspire Your Customer Support Department for Better Performance