“Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” – Shep Hyken
For any customer-centric company any employee should understand the real importance of customer service and their role in it. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.
There are no exact instructions for building successful customer support department. However, without a strategy things may fall apart when you do not expect this. In this blog post I would like to tell you about main blocks you need to build when you start your customer support department from scratch or reorganize an existing one. They will help to create a solid foundation for successful development. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.
Do you know what customers say about your service and company? Do they like you? If you know the answer to these questions, this means you have your customer success strategy and do not need to worry. However, if you have no idea what customers think about your company and customer service you provide you need to change your customer success strategy urgently. In this blog post we outlined the main points you need to consider when rebuilding your company customer success strategy. Here is our checklist: […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.
Inspiration is a driving force of your customer support department. When new employees come on board they feel inspired and inspiration is guiding them. In this case the outcome is incredible. However, when you notice the team gets exhausted and you need constantly keep them motivated, stop and rethink your strategy. Motivation is not the same as inspiration. Moreover, it is quite difficult to keep that state of inspiration your team has had at the beginning. So how to deal with this? Consider trying different strategies to inspire your customer support department and get better performance. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.