There are no exact instructions for building successful customer support department. However, without a strategy things may fall apart when you do not expect this. In this blog post I would like to tell you about main blocks you need to build when you start your customer support department from scratch or reorganize an existing one. They will help to create a solid foundation for successful development. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.