“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” ~ Zig Ziglar
However, to convert complaints into opportunities you need to learn how to handle them efficiently. Keep in mind that the main task of the customer support agent is not to make things always right but to show a desire to make them right. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.