“Customer service is not a department, it must be practiced at all levels of the company” – Shep Hyken
When I started my first job as a customer service representative, I had to follow strict policies and had a long list of instructions. Just a few companies focused on creativeness in customer service at that time. Many years have passed and a lot has changed since then. First of all this is the importance of customer service. Now companies need to put the customer first and provide excellent experience if they want to stand out from the competition. In addition, customer service agents are empowered with various tools which both facilitate and streamline their workflow. They can faster and better assist customers with help of technology and follow them throughout the whole journey. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.