Customer Service Team Performance

10 Tips to Improve your Customer Service Team Performance

With spring in the air everyone wants to change something not only at home but also in life and business. It’s time of thorough cleaning and exploring new opportunities. Together with nature people wake up and start preparing to spring holidays or planning their vacation. It’s time for your business to boost. […]

live chat conversation tone

How to Set the Right Live Chat Conversation Tone

Personalization together with a friendly and natural tone are key to the great live chat experience. While chatting with your customers online only your conversation tone can make the right impression and either create memorable customer experience or end the interaction on a negative note. However, not only words and phrases you use matter, your chat window should have a user friendly design and work from any device. Let us examine a couple of cases which will help to set the right live chat conversation tone. […]