negative feedback

5 Ways Negative Feedback Can Lead to Great Success in Customer Service

Any negative feedback can be turned into positive and can give a good advantage for your business. When your customers leave a review they want to express what they liked or what they didn’t. Negative feedback shows you where you need to improve and in future will let you win more customers and provide better service than your competitors. It contains too much information to be ignored. However, you need to learn how to filter the junk data from the good data in order to improve.  […]

customer service phrases

12 Phrases to Avoid in Customer Service

According to Esteban Kolsky, if the customers are not satisfied, 13% of them will tell to 15 or even more people that they are unhappy. On the other hand, 72% of customers will share a positive experience with 6 or more people. However, there are still lots of customers who remain silent and do not share any negative feedback. This, in turn, prevents businesses from improving their customer service level.

We need to be careful with what we say and what we do not say. Right or wrong, many customer service agents don’t even know when they say a word or use a tone that may offend. Even professionals overlook phrases that can potentially turn off customers. Here are 12 phrases you should never say to customers[…]

Customer feedback

9 Best Ways to Handle your Customer Feedback

Handling feedback provided by your customers is one of the most important aspects of customer service. Customer feedback shows your strong and weak sides and suggests where you need to improve. It guides you and influences your product roadmap.

Negative feedback is even more important than a positive one. It shows where you need to revise your strategy and helps you to make your products or services better. In this blog post I will share the best ways to collect and handle insights from current and prospective customers.  […]