Any negative feedback can be turned into positive and can give a good advantage for your business. When your customers leave a review they want to express what they liked or what they didn’t. Negative feedback shows you where you need to improve and in future will let you win more customers and provide better service than your competitors. It contains too much information to be ignored. However, you need to learn how to filter the junk data from the good data in order to improve. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.