Handling feedback provided by your customers is one of the most important aspects of customer service. Customer feedback shows your strong and weak sides and suggests where you need to improve. It guides you and influences your product roadmap.
Negative feedback is even more important than a positive one. It shows where you need to revise your strategy and helps you to make your products or services better. In this blog post I will share the best ways to collect and handle insights from current and prospective customers. […]
Olga is a customer service expert and owner at Supportyourcustomer.com. She is writer and blogger on customer service and customer experience excellence.