Customer service involves much more than just great communication skills. Live chat, social media, responding to tickets, managing forum threads and having phone conversations require not only various customer service soft skills but also a unique approach to those skills. While talking over phone, you use your voice to show your friendly attitude. However, while chatting you use your language to express friendliness.
Hard skills are quite easy to measure and demonstrate, but soft skills can be more difficult to quantify. Moreover, you understand what kind of soft skills you require only after you start facing various challenges. Thus to become a customer service professional you need to develop specific soft skills and create a unique approach to each case where you can use them. In this whitepaper we will explain how to use customer service soft skills in different situations you may face during your workflow. Download it, apply the received knowledge and enjoy improved customer service process!